Emotional Intelligence Strategies for Improved Patient Satisfaction

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Video Runtime: 10 Minutes, Learning Assessments: 2 Minutes

This course connects emotional intelligence strategies to the four key elements of customer engagement for improved patient satisfaction.

Meet your instructor

Tonya Miller

Tonya Miller is a national speaker and founder of TYM Coaching. With more than 25 years of executive leadership experience and a PhD in leadership studies, Tonya combines real-world experience with academic expertise. From coaching frontline healthcare providers to educating others in her leadership academy, Tonya uniquely…

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Chapters & learning objectives

1. Emotional Intelligence Strategies

Emotional intelligence builds stronger relationships with customers. In this segment, we will review the definition of emotional intelligence, how to regulate your emotional temperature, and how to identify others’ emotional temperatures.

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